Terms of Service

Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the Cavnar AI platform, including the dashboard at dashboard.cavnar.ai and all related services operated by Cavnar AI LLC ("Cavnar AI", "we", "us", or "our").

By creating an account, accessing the dashboard, or using any Cavnar AI service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our services.

Who can use Cavnar AI

You must be at least 18 years old and legally authorized to operate a food service business in your jurisdiction to use Cavnar AI. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into this agreement on behalf of yourself or your business
• Your use of Cavnar AI will comply with all applicable laws and regulations
• You are not located in a jurisdiction where the use of our services is prohibited

Cavnar AI is a business-to-business service designed exclusively for restaurant owners, operators, and their authorized staff.

Account responsibility

When you create a Cavnar AI account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

• You must provide accurate and complete information when creating your account
• You must promptly update your account information if it changes
• You are responsible for all actions taken under your account, whether by you or others you authorize
• You must notify us immediately at will@cavnar.ai if you suspect unauthorized access to your account
• You may not share your account credentials with individuals outside your organization

We reserve the right to disable any account at any time if we believe your credentials have been compromised or these Terms have been violated.

What Cavnar AI provides

Cavnar AI provides an AI-powered restaurant intelligence dashboard that includes:

• AI-drafted responses to Google and Yelp reviews
• Labor cost analysis and scheduling optimization tools
• Inventory tracking, food cost analysis, and waste reduction insights
• Marketing content generation for social media, email, and promotions
• Google Business Profile management and listing optimization
• Review request automation via email
• Competitive intelligence and AI visibility scoring

We reserve the right to modify, suspend, or discontinue any feature of the service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of features.

We do not guarantee that AI-generated content is accurate, complete, or appropriate for your specific situation. You are solely responsible for reviewing and approving all AI-generated content before use.

How you may and may not use the service

You agree to use Cavnar AI only for lawful purposes and in accordance with these Terms. You agree not to:

Prohibited activities

• Post, publish, or generate content that is false, defamatory, harassing, abusive, or illegal
• Use the service to create fake or misleading reviews
• Attempt to gain unauthorized access to our systems or another user's account
• Reverse engineer, decompile, or attempt to extract the source code of our platform
• Use automated scripts, bots, or scraping tools to access the service
• Resell, sublicense, or commercially exploit the service without written permission
• Upload or transmit malware, viruses, or any malicious code
• Use the service in any way that could damage, disable, or impair our infrastructure
• Violate any applicable local, state, national, or international law or regulation

Violation of these acceptable use policies may result in immediate suspension or termination of your account without refund.

Subscription and payment terms

Cavnar AI operates on a monthly or annual subscription basis. By providing payment information, you authorize us to charge your payment method for the applicable subscription fees.

Billing

• Subscription fees are billed in advance on a monthly or annual cycle
• All fees are in US dollars and are non-refundable except as expressly stated below
• We use Stripe to process payments — your payment information is stored and managed by Stripe, not by Cavnar AI
• You are responsible for all taxes applicable to your use of the service

Failed payments

• If a payment fails, we will notify you and attempt to collect payment again
• Access to the service may be suspended if payment is not received within 7 days of a failed payment
• Continued non-payment may result in account termination and loss of data

Cancellation and refunds

• You may cancel your subscription at any time from your account settings or by emailing will@cavnar.ai
• Cancellation takes effect at the end of your current billing period — you retain access until then
• We do not provide prorated refunds for partial months
• Refunds may be issued at our sole discretion in cases of billing errors or extenuating circumstances

Price changes

We reserve the right to change subscription pricing with at least 30 days written notice. Price changes will take effect at your next billing renewal after the notice period.

Ownership and use of your data

You retain full ownership of all data you upload to or generate through Cavnar AI, including your restaurant's operational data, content, and connected platform data.

By using Cavnar AI, you grant us a limited, non-exclusive license to access, store, and process your data solely for the purpose of providing the service to you. We do not claim ownership of your data and will not use it for any purpose beyond operating your account.

For full details on how we collect, use, and protect your data, see our Privacy Policy.

Google Business Profile access

When you connect your Google account to Cavnar AI, you authorize us to access your Google Business Profile data on your behalf, including:

• Reading your business listing information (name, address, phone, website, description)
• Reading customer reviews posted to your Google Business Profile
• Publishing replies to reviews on your behalf when you approve them in the dashboard
• Updating your business listing fields (phone, website, description) when you save changes in the dashboard

We access your Google data only to provide these features. We do not access your personal Gmail, Google Drive, Google Photos, or any other Google services. You may revoke our access at any time by disconnecting Google from your dashboard settings or through your Google Account permissions.

Your use of Google services through our platform is also subject to Google's Terms of Service.

Intellectual property rights

The Cavnar AI platform, including its design, code, features, and branding, is owned by Cavnar AI LLC and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our platform without written permission.

AI-generated content created through your use of the dashboard (review responses, marketing copy, schedules) is provided to you for your own use. You own the outputs you generate and approve through the platform.

By submitting feedback, suggestions, or ideas about our service, you grant us the right to use that feedback without compensation or attribution.

Disclaimers and warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The service will be uninterrupted, timely, secure, or error-free
• AI-generated content will be accurate, complete, or suitable for your specific business needs
• Results obtained from the service will meet your expectations
• Any errors in the service will be corrected

You acknowledge that AI-generated content may occasionally contain errors, inaccuracies, or inappropriate suggestions. You are solely responsible for reviewing all AI-generated content before publishing or acting on it.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAVNAR AI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO CAVNAR AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Cavnar AI LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the service in violation of these Terms
• Content you submit, post, or publish through the service
• Your violation of any third-party rights, including Google's, Meta's, or Yelp's terms of service
• Your violation of any applicable law or regulation

Termination of service

Termination by you

You may cancel your account at any time by contacting us at will@cavnar.ai or through your dashboard settings. Upon cancellation, your access will continue through the end of your current billing period.

Termination by us

We may suspend or terminate your account immediately and without notice if:

• You violate these Terms or our Acceptable Use policy
• You fail to pay subscription fees after a reasonable cure period
• We are required to do so by law or court order
• We determine that continued service would create legal or security risk

Effect of termination

Upon termination, your right to access the service immediately ceases. We will delete your data in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination (including Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.

Updates to these terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send an email notification to all active account holders at least 14 days before changes take effect
• Post a notice in your dashboard

Your continued use of Cavnar AI after updated Terms take effect constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the service and cancel your account.

Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or your use of the service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Cook County, Illinois, under the rules of the American Arbitration Association.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

SMS messaging terms

Program name: Cavnar AI Alerts

By providing your mobile phone number and checking the SMS consent checkbox in your account settings, you agree to receive recurring automated text messages from Cavnar AI LLC, including review notifications, urgent activity alerts, and operational updates related to your restaurant account.

• Message frequency: Varies based on your account activity — typically 1–5 messages per week per recipient.
• Message & data rates may apply. Check with your mobile carrier for details.
• To opt out at any time, reply STOP to any message. You will receive a confirmation and no further messages will be sent.
• For help, reply HELP or email will@cavnar.ai.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.
• Your phone number will not be shared with third parties for their marketing purposes.

Supported carriers are not liable for delayed or undelivered messages. For privacy information, see our Privacy Policy.

Contact us

If you have questions about these Terms of Service, please contact us:

These Terms of Service were written by Will Cavnar for Cavnar AI LLC and are effective as of June 9, 2026.